Rudolph Technologies

Systems Engineer

DE-West Germany-West Germany
3 weeks ago
Job ID
2017-1404
# of Openings
1
Category
Customer Support

Overview

The primary purpose of this position is to support RTE customers in IT related activities for Rudolph’s ISG products. 

Preferred location: Munich, Germany area due to ease of access to our customer base.

Responsibilities

  • Provide best practices for major Linux server administration and Database maintenance activities.
  • Manage and de-escalate customer issues, facilitate resolution to problems working cross functionally and with customers.
  • Work closely with the Director of Quality and Solutions Support, the Field Sales organization, and Field Applications Organization.
  • Review customer specifications and system configurations with the field sales, the customer and within the Rudolph organization.
  • Work with Sales and Technical Support to monitor progress of installations. Create and facilitate periodic meetings reporting complications and actions needed from HQ.
  • Perform IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations.
  • Analyze, install, acquire, modify and support operating systems, database or utilities software.
  • Plan, design, acquire and may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

Qualifications

Education & Experience:

  • 5+ years of experience in installing application software on VM and Cluster environments along with managing Linux and Oracle environments. Knowledge of Vertica database is an advantage.
  • Bachelor’s degree in Computer Science, Electrical Engineering or related fields; Master’s degree preferred.
  • Preference for understanding of Yield Management & Process Control software.
  • Experienced in support of large-scale enterprise customers.
  • Proven ability to effectively interact with internal engineering teams.

Skills: 

  • Excellent communication, problem solving and analytical skills
  • Responsive, considerate and passionate about customer success
  • Good listening skills and ability to make informed decisions
  • Working knowledge of Issue tracking & Customer Support software tools

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