Rudolph Technologies

  • Systems Engineer

    Job Locations DE-Germany
    Job Post Information* : Posted Date 7 months ago(10/30/2017 9:29 AM)
    Job ID
    # of Openings
    Customer Support
  • Overview

    The primary purpose of this position is to support RTE customers in IT related activities for Rudolph’s ISG products. 

    Preferred location: Munich, Germany area due to ease of access to our customer base.


    • Provide best practices for major Linux server administration and Database maintenance activities.
    • Manage and de-escalate customer issues, facilitate resolution to problems working cross functionally and with customers.
    • Work closely with the Director of Quality and Solutions Support, the Field Sales organization, and Field Applications Organization.
    • Review customer specifications and system configurations with the field sales, the customer and within the Rudolph organization.
    • Work with Sales and Technical Support to monitor progress of installations. Create and facilitate periodic meetings reporting complications and actions needed from HQ.
    • Perform IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations.
    • Analyze, install, acquire, modify and support operating systems, database or utilities software.
    • Plan, design, acquire and may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.


    Education & Experience:

    • 5+ years of experience in installing application software on VM and Cluster environments along with managing Linux and Oracle environments. Knowledge of Vertica database is an advantage.
    • Bachelor’s degree in Computer Science, Electrical Engineering or related fields; Master’s degree preferred.
    • Preference for understanding of Yield Management & Process Control software.
    • Experienced in support of large-scale enterprise customers.
    • Proven ability to effectively interact with internal engineering teams.


    • Excellent communication, problem solving and analytical skills
    • Responsive, considerate and passionate about customer success
    • Good listening skills and ability to make informed decisions
    • Working knowledge of Issue tracking & Customer Support software tools


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